Effective Date: 20/04/25

At ID Branded, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details.
• Order Information: Products ordered, order history, and preferences.
• Website Usage Data: IP address, browser type, pages visited, time spent on the site, and other analytical data.
• Marketing Preferences: When you sign up for our newsletter or promotions.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders Communicate order updates or customer service responses
• Improve our website, products, and services
• Send marketing emails (only if you’ve opted in)
• Comply with legal obligations

3. Sharing Your Information

We never sell your personal information. We may share your data with:

• Trusted third-party services (e.g. payment processors, delivery couriers)
• Email marketing platforms (if you’ve subscribed to our newsletter)
• Regulatory or legal bodies, if required by law

All third-party providers are required to protect your data in compliance with privacy laws.

4. Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. This includes secure payment gateways, encrypted data storage, and regular security reviews.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: idbrandedltd@hotmail.com

6. Cookies

Our website uses cookies to improve user experience and gather analytics. By using our site, you consent to the use of cookies. You can manage or disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted here with the effective date.

If you have any questions about this policy or how your data is handled, please contact us.