FREQUENTLY ASKED QUESTIONS (FAQS)
We specialise in custom-printed t-shirts, hoodies, polos, hi-vis workwear, uniforms, and branded clothing for businesses, events, and everyday wear.
For most products, we have no strict minimum order, but larger orders offer better value. Some items (like embroidery or workwear bundles) may have minimums – feel free to ask us!
We recommend vector files such as .AI, .EPS, or PDF. If you’re submitting an image, please ensure it’s high-resolution (300 DPI) and in CMYK colour mode. Transparent background .
PNG files are also accepted.
Check our Print Guidelines for full details.
Yes! If you don’t have print-ready artwork, our design team can help prepare or adjust your file for printing.
Just get in touch to discuss your needs.
Standard turnaround is usually 7 working days from artwork approval.
If you need a rush order, let us know—we’ll do our best to meet your deadline.
Standard turnaround is usually 7 working days from artwork approval.
If you need a rush order, let us know—we’ll do our best to meet your deadline.
Yes, we offer competitive bulk pricing and trade discounts for regular or high-volume orders.
Contact us for a custom quote.
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 14 days of purchase on none bespoke items. You can for a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Because our items are custom-made, we only accept returns for faulty or incorrect items.
- Discounted items are final sale and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
Please check your artwork and order details carefully before approval.
All returns should be posted to:
Id Branded Ltd 277 Middleton Road Belle Isle Leeds LS10 3JB United Kingdom
Yes, we can provide samples of garments or a sample print for larger orders.
Just ask—we’re happy to help you make the right choice.
Yes, we offer both embroidery and various print methods (screen printing, DTF, vinyl, etc.) depending on your garment type and design. Check out our Services page for more information.
We’ll recommend the best option for your project.
You can contact us directly via email phone, or our enquiry form.
We’ll guide you through choosing garments, submitting artwork, and confirming your order.